National Dementia Helpline

Support can make a positive difference to managing dementia. We're here to provide the help you need, when you need it. National Dementia Helpline is a telephone information and support service available across Australia.

The National Dementia Helpline is a telephone information and support service available across Australia. The Helpline is available for people with dementia, their carers, families and friends, as well as people concerned about memory loss. It is also used by health professionals, service providers, community organisations and students. If you need an interpreter or advocate, the Helpline can provide access and referral to an appropriate service.

Users who are deaf or have a hearing or speech impairment can phone the National Relay Service on 13 36 77.

What kind of support does the National Dementia Helpline provide?

  • Understanding & support for people with dementia, their family & carers
  • Practical information & advice
  • Up to date written material about dementia
  • Information about other services
  • Details of the full range of services provided by Alzheimer's Australia.

Who will I speak to?

The National Dementia Helpline is staffed by trained and experienced professionals. National Dementia Helpline Helpline operates during business hours and the services are provided by Alzheimer’s Australia state organisations ensuring you get accurate, local information and support. To contact the branch in your state or territory, click on the state links below.

Is it a confidential service?

Yes, all of our counselling and support services are private and confidential.  Your personal information will not be shared with others without your consent, unless required by law.  See our privacy policy.

What will happen next?

The adviser you speak to may suggest some next steps for you.  This could be in the form of written material to begin with or to make an appointment to meet one of our counsellors. 

Contact us for more information

For more information call the National Dementia Helpline on 1800 100 500, or email us.

National Dementia Helpline services are provided by Alzheimer’s Australia state organisations ensuring you get accurate, local information. To contact the branch in your state or territory, click on your state link below.

Email your state

 NSW  nsw.admin@alzheimers.org.au
 Vic  alz@alzheimers.org.au
 ACT  ACT.Admin@alzheimers.org.au
 SA  sa.admin@alzheimers.org.au
 Qld  qld.services@alzheimers.org.au